Refund & Cancellation Policy

1. What This Policy Covers

This policy applies to paid plans and to any add-on we may offer later (for example extra AI credits). It does not limit any right you have under applicable consumer law - see section 9.

2. Plans and Billing

• Billing periods. A 7-day trial that renews monthly, a 1-month plan that renews monthly, or a 3-month plan paid once for three months of access. You pay for the period up front. On the trial, the first period is charged at the trial price shown at checkout and the next period at the monthly price.
• Prices. The price shown at checkout is authoritative. Payments are processed by Razorpay in Indian rupees, and prices include applicable tax.
• Usage limits. Each plan includes an allowance of AI credits. Credits are granted for the billing period, do not carry over to the next period, and expire when the period ends. PDF and DOCX downloads are unlimited on every paid plan.
• Auto-renewal. The 7-day trial and the 1-month plan renew automatically at the end of each billing period at the renewal price shown at checkout, until you cancel. The 3-month plan does not renew. You can turn renewal off at any time in your account settings or by contacting us.
• Receipts. We email a receipt after every successful payment, and a notice if a payment fails.

3. 7-Day Money-Back Guarantee

If a plan is not right for you, ask us for a refund within 7 days of your first payment for that plan and we will refund it to your original payment method. We do not ask for a reason.

The guarantee is meant to give you a risk-free start, so it applies to a first purchase of a plan. Because a refunded subscription would otherwise be a free period of paid features, we review usage on the account when you ask:

• Light or moderate use - we refund the plan in full.
• Heavy use of the paid allowance (for example most of the period's AI credits consumed) - we may refund the unused part only, or decline, and we will tell you which and why.
• Renewals, and repeat purchases of the same plan after a refund, are outside the guarantee.

4. Refunds After 7 Days

After the 7-day window we do not refund a part-used billing period, except where the law requires it or where the Service did not work as described and we could not fix it for you. If you cancel mid-period, your plan stays active until the end of the period you paid for and then stops.

5. Add-Ons and AI Credits

If we offer add-on purchases, such as a top-up of extra AI credits, they are refundable within 7 days if unused. Once add-on credits have been spent they cannot be refunded, because the underlying AI cost has already been incurred on your behalf.

6. Cancellation

• Cancel any time from your account settings, or by asking us.
• Cancelling stops future renewals. It does not end the period you have already paid for.
• Your data stays intact after cancellation, and you keep access to free features.
• You can delete your account at any time - see our Data Policy for exactly what is deleted.

7. Failed Payments

If a renewal payment fails, the provider retries it and we email you. While the subscription is past due, downloads and AI features are paused; your content is kept and access returns as soon as a retry succeeds or you pay again. Your data is only deleted if you ask us to delete it.

8. Disputes and Chargebacks

Please contact us before raising a chargeback with your bank - in almost every case we can resolve it faster than a dispute. Where a chargeback is raised without contacting us first, we may suspend the account while the bank's process runs, and reactivate it once the charge is settled.

9. Your Statutory Rights

Nothing in this policy excludes or limits any consumer right you have that cannot be excluded by law, including rights under India's Consumer Protection Act, 2019 and, where you are in the EU/EEA or UK, your statutory right of withdrawal for digital services. Where you have a right of withdrawal, it applies for 14 days from purchase unless you have asked us to begin supplying the digital service immediately and acknowledged that you then lose that right; the 7-day money-back guarantee above is offered in addition to, and does not replace, it.

10. How to Request a Refund

Email hello@oxyresume.com from the address on your account, or use our Contact page, and include your account email and approximate purchase date. We confirm every request within 7 business days. Approved refunds go back to the original payment method; depending on your bank or card issuer it can take up to 10 business days to appear on your statement.

11. Changes

We may update this policy, and we will apply the version that was in force when you paid for the period in question. Material changes are announced by email or in the Service before they take effect.