Contact Us
Last updated: September 16, 2026
1. Choose the Right Channel
Support
Account help, billing and refunds, bugs and feature requests.
support@oxyresume.com
Data & privacy
Access, export, correction or deletion of your data, and privacy questions.
data@oxyresume.com
Security
Report a vulnerability or a suspected account compromise. Please include steps to
reproduce.
security@oxyresume.com
Business & partnerships
Bulk licences, integrations and press enquiries — email support and we will route it to the
right person.
support@oxyresume.com
2. Response Times
| Request type | Our target response |
|---|---|
| Account locked out, security incident, data breach report | Within 24 hours |
| Billing, refund and cancellation requests | Within 7 business days |
| Data access, export, correction or deletion requests | Within 30 days (or sooner where local law requires) |
| General support and feature requests | Within 3 business days |
3. Making a Data Request
To help us verify and act on your request quickly, please include:
- the email address on your account, and the account's username if you have one;
- what you are asking for — access/export, correction, deletion, or an objection/restriction;
- for deletion, whether you want the whole account deleted or specific items; and
- anything that helps us confirm the account is yours if you are writing from a different address.
We may ask you to verify your identity before acting on a request, and we will tell you if we cannot fulfil part of it and why. For what deletion and export actually cover, see our Data Policy.
4. Grievance Officer (India)
For complaints about how we handle your personal data under India's Digital Personal Data Protection Act, 2023, you can contact our grievance officer. We acknowledge every complaint and aim to resolve it within 30 days of receiving it.
| Name | [GRIEVANCE OFFICER NAME] |
|---|---|
| grievance@oxyresume.com [confirm inbox] | |
| Postal address | [REGISTERED ADDRESS] |
| Response time | Acknowledged within 7 days, resolved within 30 days |
If you are not satisfied with our response you can escalate to the Data Protection Board of India. Users in the EU/EEA or UK can complain to their national supervisory authority.
5. Registered Entity and Address
To be published before launch: [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [GSTIN, if applicable].
6. Before You Write to Support
- Password reset, email verification and two-factor recovery are self-service from the sign-in screen and your account settings.
- Refund and cancellation terms are set out in our Refund & Cancellation Policy.
- What we collect and why is set out in our Privacy Policy, and where it is stored in our Data Policy.